Terms of service
Welcome to Palmera.
By visiting our website our purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our site.
Throughout this policy, "we", "us", and "our" refer to Palmera. "You" and "your" refer to the customer, visitor, or user of our website.
Online Store Terms
By using our website, you agree to use it for lawful purposes only. You may not use our website, products, or services for any illegal, unauthorized, or harmful purpose. You agree not to interfere with the security, operation, or functionality of our website.
Product Information
We do our best to display product descriptions, colors, images, pricing, and availability as accurately as possible. However, colors may appear slightly different depending on your screen or device.
Product availability may change at any time without notice. We deserve the right to limit quantities, discontinue products, update product information, or correct errors at our discretion.
Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change prices at any time without notice. The price shown at checkout at the time of purchase is the price that applies to your order. Payment must be completed at checkout before an order is processed.
Orders
Once an order is placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of the order.
We reserve the right to cancel or refuse any order for reasons including, but not limited to, suspected fraud, incorrect pricing, product unavailability, or errors in order information. If your order is canceled after payment has been processed, we will contact you regarding the next steps.
Shipping
Shipping times and delivery estimates are provided as a guide and are not guaranteed. Once an order has been shipped, delivery times may vary depending on the carrier. Palmera is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, or circumstances outside of our control.
Returns and Store Credit
Returns are handled according to our Return & Store Credit Policy. Eligible returns may be accepted for store credit only, unless the item received was damaged, defective, or incorrect and approved by our team. Please review our Return & Store Credit Policy before making a purchase.
Final Sale Items
Items marked as Final Sale cannot be returned, exchanged, refunded, or issued store credit. Sale items, discounted items, gift cards, accessories, bodysuits, intimate items, swimwear, and any item marked Final Sale may not be eligible for return.
Accuracy of Customer Information
You agree to provide current, complete, and accurate information when placing an order or creating an account.
We are not responsible for issues caused by incorrect customer information, including incorrect shipping addresses email addresses, or payment details.
Intellectual Property
All content on this website, including logos, images, product photos, text, graphics, designs, and branding, belongs to Palmera or is used with permission. You may not copy, reproduce, distribute, or use any content from our website without written permission.
Third-Party Services
Our website may use third-party services, including payment processors, shipping carriers, apps, and website tools. These third parties may have their own terms and privacy practices. We are not responsible for the actions, policies, or services of third-party providers.
Limitation of Liability
Palmera is not responsible for any direct, indirect, incidental, or consequential damages that may result from the use of our website, products, or services. Where permitted by law, our responsibility is limited to the amount paid for the product involved in the claim.
Changes to These Terms
We may update or change these Terms of Service at any time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms of Service.
Contact Us
We are here to help. If you have any questions about these Terms of Service, please contact us at:
Palmera Customer Care
Email: palmeracollection@gmail.com
We will do our best to respond within 1-2 business days.